FAQ

You may mail back your items at your cost to our returns warehouse if the item is in original condition. Please refer our Shipping/Return/Exchange Policy here: Contact Us

Clearance Items: All clearance items are final sale and may not be returned. No price adjustments will be given on prior sales.

Exchange: We do not provide Exchanges.

Retail Store Purchases: If you purchased a product at one of our retail partners, please return your item to that store and they will facilitate any returns and exchanges. Returns only apply to products that have been purchased from our online store. We do not accept returns for purchases made from any other retailer.

In the rare occasion that your package is damaged when it arrives to your shipping location, rest assured that we will do all we can to help resolve the situation to your satisfaction. Please contact our customer service team at Contact Us with your full name, phone number, and order confirmation number, as well as a brief description of the issue/damaged item. Damaged items will be handled on a case by case basis.

If you are not completely satisfied with your purchase, you may return the item in its original, unused condition (including all original packaging) within 30 days for a full refund. Please note that the shipping charges will not be refunded.

To do so, please fill out the Return/Exchange form and submit it. We will contact you within 48-72 hrs with a Return Authorization Number, a Packing Slip and a Return Address that must be included with the package. Customer will be responsible for paying all return shipping fees. If the package is returned without the return label/return authorization number there could be delays in the refund processing or it may not be authorized.