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Placing Your Order

Ordering at Allmax Nutrition is very simple! Just follow these simple steps:

  1. Choose what you’d like to buy.

  2. Add your items to the shopping cart by pressing the 'add to cart' button.

  3. At the upper right side of the screen you’ll see the product that has been added to your shopping cart.

  4. You can then open the cart by clicking 'view cart' and complete the order by following the steps presented.

*Active promo codes may be entered in the, 'Promotional Code', box when you first access your cart (see below image)* 

If you need further assistance or product advice we’re more than happy to help! You can contact us directly via our online webform.

View our opening hours and contact options here.

Please note: after you have placed an order, you’ll receive a confirmation e-mail. Check the order and address details carefully. If something is wrong, please contact us as soon as possible by telephone or via the chat button located on the website. 

I get an error code during the order, what should I do now?

Oops, sorry about that! An error code may be caused by a number of different things. Please contact us and we will investigate for you.

View our opening hours and contact options here.

I’ve not received a confirmation yet; what should I do?

There could be different reasons for this. Have you checked the spam or junk folder of your e-mail? If you’ve not received confirmation of your order after 30 minutes, please contact us so we can investigate it for you.

View our opening hours and contact options here.

My products are still in the shopping cart; has my order been received?

It’s possible that due to an error, your products are still listed in your shopping cart even after you have placed your order. Once the order is packed and shipped, you’ll receive a confirmation e-mail.  If you haven’t received this e-mail after a few hours, please contact our customer service. Once shipped, you will receive additional communication with your tracking info.

View our opening hours and contact options here.

I’ve received an e-mail that a product isn’t in stock and my order can’t be shipped, what should I do now?

Unfortunately this can happen sometimes despite careful stock management. If so, you’ll receive an e-mail from our team stating that the product was found to be out of stock. You will receive a refund for any out of stock items that will come back to the card that we have on file for that order. 

Feel free to contact us to discuss your order if you have any additional questions. 

To view our opening hours and contact options, click here. 

Can I change my order after it’s been placed?

Your order is prepared immediately so in most cases it’s not possible to make any changes. However, within a 30 - 60 minute time frame we can cancel your complete order and refund your money (please keep in mind that refunds can take 3-8 business days to be received back in your account). 

You will just then need to place a new order. If you have any questions, you can always contact us via webform on our website.

View our opening hours and contact options here.

Can I cancel my order?

If you would like to cancel an order you can contact us via our webform contact or by phone.

View our opening hours and contact options here.


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