FREQUENTLY ASKED QUESTIONS

Ordering at Allmax Nutrition is very simple! Just follow these simple steps:

1. Choose what you’d like to buy.
2. Add your items to the shopping cart by pressing the 'add to cart' button.
3. At the upper right side of the screen you’ll see the product that has been added to your shopping cart.
4. You can then open the cart by clicking 'view cart' and complete the order by following the steps presented.

*Active promo codes may be entered in the, 'Promotional Code', box when you first access your cart * 

If you need further assistance or product advice we’re more than happy to help! You can contact us directly via our online webform.

View our opening hours and contact options here.

Please note: after you have placed an order, you’ll receive a confirmation e-mail. Check the order and address details carefully. If something is wrong, please contact us as soon as possible by telephone or via the chat button located on the website. 

Oops, sorry about that! An error code may be caused by a number of different things. Please contact us and we will investigate for you.

View our opening hours and contact options here.

There could be different reasons for this. Have you checked the spam or junk folder of your e-mail? If you’ve not received confirmation of your order after 30 minutes, please contact us so we can investigate it for you.

View our opening hours and contact options here.

It’s possible that due to an error, your products are still listed in your shopping cart even after you have placed your order. Once the order is packed and shipped, you’ll receive a confirmation e-mail.  If you haven’t received this e-mail after a few hours, please contact our customer service. Once shipped, you will receive additional communication with your tracking info.

View our opening hours and contact options here.

Unfortunately this can happen sometimes despite careful stock management. If so, you’ll receive an e-mail from our team stating that the product was found to be out of stock. You will receive a refund for any out of stock items that will come back to the card that we have on file for that order. 

Feel free to contact us to discuss your order if you have any additional questions. 

To view our opening hours and contact options, click here. 

Your order is prepared immediately so in most cases it’s not possible to make any changes. However, within a 30 - 60 minute time frame we can cancel your complete order and refund your money (please keep in mind that refunds can take 3-8 business days to be received back in your account). 

You will just then need to place a new order. If you have any questions, you can always contact us via webform on our website.

View our opening hours and contact options here.

If you would like to cancel an order you can contact us via our webform contact or by phone.

View our opening hours and contact options here.

All transactions are managed through shopify which allows you to transact using Visa, Mastercard, American Express, Discover, and Diners Club debit and credit cards.

Your credit/debit card will be charged once you place your order.

You will get an email from allmaxnutrition.com about your recent purchase invoice.

In case the amount has been deducted from your account and allmaxnutrition.com has not received the amount, it would reflect back in your account in 7 business days from the payment gateways. After 7 days If you still haven’t received a refund, please contact your bank/payment gateway for further assistance as there might be an issue from your bank’s end.

We understand that you can’t always be home to receive your package. If you missed your delivery, your package would go to a FedEx retail center or depot. In this case, you will receive a notification telling you where and when you can pick up your package from FedEx.

Once your order is shipped out, we cannot change the shipping location. Please contact our customer service team at Contact Us.

Under most conditions orders will be processed and shipped within two business days (Monday-Friday). Shipping is free on all orders over $100.

Orders are processed during regular business hours, Monday through Friday, except for major holidays. During holiday periods, such as Christmas, we may experience a higher than normal volume and processing times may take longer.

We ship all items together at one time where possible. If any items are out of stock, we will remove those items from your order and ship the remaining items. You will only be charged for the items we ship to your selected shipping location.

You may mail back your items at your cost to our returns warehouse if the item is in original condition. Please refer our Shipping/Return/Exchange Policy here: Contact Us

Clearance Items: All clearance items are final sale and may not be returned. No price adjustments will be given on prior sales.

Exchange: We do not provide Exchanges.

Retail Store Purchases: If you purchased a product at one of our retail partners, please return your item to that store and they will facilitate any returns and exchanges. Returns only apply to products that have been purchased from our online store. We do not accept returns for purchases made from any other retailer.

In the rare occasion that your package is damaged when it arrives to your shipping location, rest assured that we will do all we can to help resolve the situation to your satisfaction. Please contact our customer service team atContact Uswith your full name, phone number, and order confirmation number, as well as a brief description of the issue/damaged item. Damaged items will be handled on a case by case basis.

If you are not completely satisfied with your purchase, you may return the item in its original, unused condition (including all original packaging) within 30 days for a full refund. Please note that the shipping charges will not be refunded.

To do so, please fill out the Return/Exchange form and submit it. We will contact you within 48-72 hrs with a Return Authorization Number, a Packing Slip and a Return Address that must be included with the package. Customer will be responsible for paying all return shipping fees. If the package is returned without the return label/return authorization number there could be delays in the refund processing or it may not be authorized.

In general, we may collect personal information from visitors to the Site if they (2) contact us (including our Webmaster, customer service representatives, or other employees); (3) complete a registration form, survey, or poll; (4) participate in a sweepstakes or contest; (5) make product or service inquiries; (6) purchase products, or (7) participate in the interactive diet and training portion of our Site. In connection with these activities, we may collect personal information, including, but not limited to, name, mailing address, e-mail address, telephone number, age range, birth date, gender, username, password, credit card number, credit card expiration date, photographs, occupation, social security number, other unique identifiers, income range, religion, ethnicity, height, weight, body fat percentage and measurements, areas of interest, fitness goals and exercise patterns, weight-training regimen, eating patterns and food preferences, blood pressure, glucose level, cholesterol and triglyceride levels, medical conditions, medication and supplement use, smoking habits, food allergies or intolerances, level of water intake, experience with other diet programs, and other demographic information. We may combine visitors’ personal information with information that we collect from other online and offline sources. This information may include, for example: (1) information we receive from visitors when they call us, redeem coupons or complete our surveys or other forms; (2) information visitors submit to us at our retail locations or special events; and (3) updated contact and other information about our visitors that we may receive from third parties.

As part of the standard operation of our Site, we may collect certain non-personal information from visitors to our Site, including, but not limited to, their browser type (e.g., Chrome or Safari), operating system (e.g., Windows or Macintosh), IP address, and the domain name from which they accessed the site (e.g., lycos.com). In addition, we may collect information about visitors’ browsing behavior, such as the dates and times they visit our Site, the areas or pages of our Site that they visit, the amount of time spent viewing our Site, the number of times the visitor returns to our Site, and other click-stream data. We may use cookies (small text files that are stored on the hard drives of visitors’ computers when they access our Site) to collect this information as well as for other purposes, including, but not limited to, recognizing prior users, retrieving information previously provided by visitors to the Site, remembering passwords of individuals, and for direction to certain areas of our Site.

Visitors to our Site are always free to decline cookies, but in doing so, they may not be able to use certain features on our Site. The “Help” segment of the toolbar on most browsers explains how to configure a browser to not accept new cookies, how to have the browser inform users when they receive a new cookie, and how to erase cookies from their hard drives.

We may also use Web beacons to track information about visitors after they leave the Site, to access cookies, to count page visits, as part of our e-mail campaigns, and to otherwise facilitate visitors’ online experience. In addition, we may contract with third parties that place cookies, Web beacons, or other tools on our site to assist us in collecting non-personal information about our visitors.

We may combine the non-personal information that we collect with the personal information that we collect about our visitors.

We may use personal information collected from visitors to our Site for any of the following purposes: (1) to fulfill product orders and requests for information about certain products and services; (2) to contact visitors to our Site when necessary (e.g., to respond to inquiries); (3) to send information, promotional materials, and newsletters from our company; (4) to administer contests and sweepstakes offered on our Site; (5) to administer the interactive diet and training portion of our Sites; (6) to help address problems with our Site; (7) to conduct internal reviews of our Sites (e.g., to determine the number of visitors to specific pages within the Site); (8) to help us better understand visitors’ use of our Site; (9) to protect the security or integrity of our Site; (10) to conduct market research; (11) to customize our Site or marketing communications for our visitors and customers; and (12) to help us provide better service to our visitors and customers. Non-personal information will be used for these purposes as well as for conducting internal reviews and monitoring of our Site and providing a greater online experience for our visitors.

To do so, please fill out the Return/Exchange form and submit it. We will contact you within 48-72 hrs with a Return Authorization Number, a Packing Slip and a Return Address that must be included with the package. Customer will be responsible for paying all return shipping fees. If the package is returned without the return label/return authorization number there could be delays in the refund processing or it may not be authorized.

We may transfer or otherwise disclose information collected from visitors to our Site for the following purposes: (1) to ALLMAX’s employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, and suppliers, if the disclosure will enable that party to perform a business, professional, or technical support function for ALLMAX; (2) as necessary if ALLMAX has reason to believe that such disclosure is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with our rights and property, other users of our Site, or anyone else who could be harmed by such activities; (3) to announce winners of sweepstakes and contests; (4) to announce the results of surveys and polls; (5) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (6) as provided for under the “Unforeseen Circumstances” section below.

There may be times when we need to amend, modify, remove, or change various aspects of this Privacy Statement, and we reserve the right to do so at our discretion. We recommend that you revisit this Privacy Statement periodically to ensure that you are aware of our current privacy practices. Your continued use of our service following any changes signifies your acceptance of these changes.

If you have any questions about this Privacy Statement or the practices or activities associated with our Site, or if you’d like to have access to or correct your personal information in our database(s) or remove yourself from our database(s), please contact us at customerservice@allmaxnutrition.com

We aim to make this process as simple as possible however each voucher code will have different T&Cs as to when this can be used. These should be shared on the marketing email communication you were sent by All Max Nutrition.

Of course! Follow the normal returns process and our team will refund the price you paid for this item.

You can only use one discount code on one order at a time.

We are unable to add a discount code to an order once the order has been placed with us. If you have had any problems placing an order then please contact our customer service team.

You can create an account on here. 

If you need further assistance, please feel free to reach out to us during our working hours which can be found here.

Great that you would like to subscribe to our newsletter! 

You can easily subscribe to our newsletter by following these steps:

How can you do this?

1. Go to the 'Newsletter' section at the bottom of our website in footer section.
2. Fill in your email address and click on 'Join Us'.
3. You will then receive an email.
4. Confirm your email.
5. You are now signed up for the ON newsletter

Please note : it is possible that these emails end up in your spam box or unwanted mailbox. Check these inboxes as well!

Forgot your password? No problem! Fortunately, you can easily reset your password by following the steps below:

How can I do this?

1. Click on sign in/register
2. Click on "Forgotten your password?"
3. Enter your email address
4. You will receive an email from us 
5. Follow the instructions in the email for changing your password

Please note: The email with the password reset instructions can sometimes end up in the spam box. Be sure to double check this if you do not receive this email within 30 minutes. 

We're sorry you didn't receive your password reset email!

The email with the password reset instructions can sometimes end up in the spam box. Be sure to double check this if you do not receive the email within 30 minutes.

Did you also not receive the mail in your spam box? Then please contact us here.

We're sorry to see you go!

If you would like to delete your account, please contact us at: customersupport@allmaxnutrition.com. Once we receive your request, we will be sure to delete your account.

Note: Please allow up to 4 weeks for this change to be made.

We're sorry to see you go! 

You can unsubscribe from our newsletter in one of the following way:

1. Open a newsletter from us in the email and scroll down. At the bottom of the email you will see "unsubscribe". When you click on this, you will automatically be re-directed to the page where you can unsubscribe.

We have a form to apply for wholesale/retails, pleaseclick here to apply

You will be contacted by All Max Nutrition to discuss wholesale/retails within 2-3 working days.

We take all questions about the quality or authenticity of our products very seriously. 

In order to authenticate a product, the following information must be provided and photos must be submitted with your inquiry:

NOTE: All authentic requests must go through our webform or email which you can find here

Size:
Flavor:
Place of Purchase:
Country where purchased:
Purchased online or in-store:
Expiration date:
The last 5 digits of the bar code:
Pictures of the front and back of the canister.

All of the information above is needed in order to authenticate the product. Without even one piece of the info required, our reps are unable to assist.