For Delivery Information

What do I do if I missed my delivery?

We understand that you can’t always be home to receive your package. If you missed your delivery, your package would go to a FedEx retail center or depot. In this case, you will receive a notification telling you where and when you can pick up your package from FedEx.

Can I change the location to where an order is shipped?

Once your order is shipped out, we cannot change the shipping location. Please contact our customer service team at Contact Us.

Shipping overview

Under most conditions orders will be processed and shipped within two business days (Monday-Friday). Shipping is free on all orders over $100.

Orders are processed during regular business hours, Monday through Friday, except for major holidays. During holiday periods, such as Christmas, we may experience a higher than normal volume and processing times may take longer.

The amount has been deducted but the transaction is not successful. What should I do?

We ship all items together at one time where possible. If any items are out of stock, we will remove those items from your order and ship the remaining items. You will only be charged for the items we ship to your selected shipping location.